by adholdadmin | Mar 12, 2024 | Our Blog
In the bustling world of business telephony, the sweet sound of customer satisfaction often hinges on the moments where silence fills the line. Hold time, that ubiquitous experience for callers, is a make-or-break moment for customer engagement. Yet, the practice of...
by adholdadmin | Feb 21, 2024 | Our Blog
It’s a marketing space often overlooked, underestimated, and underutilized. Imagine your potential customer’s journey: they dial your business number, and for various reasons, they end up on hold. This slice of a customer’s encounter with your brand...
by adholdadmin | Feb 12, 2024 | Our Blog
When it comes to marketing, every touchpoint with a customer is an opportunity. Yet, many businesses overlook a valuable resource that has the power to enhance customer experience and promote their brand simultaneously: the humble on-hold message. While the idea of...
by adholdadmin | Jan 24, 2024 | Our Blog
Have you ever called a business and been put on hold, only to be subjected to boring, repetitive elevator music? It’s frustrating, right? Not only does the waiting time feel longer, but it also gives off a negative impression of the company. Fortunately,...
by adholdadmin | Jan 15, 2024 | Our Blog
Being put on hold can be a frustrating experience, but it’s important for businesses to make sure that they handle hold times appropriately. Research has shown that over 70% of callers will hang up if they’re kept waiting for too long, which can result in lost...
