Silence on the line is the enemy. It’s a harsh fact in the business world that we often overlook. We tend to put our clients on hold while we attend to other business matters, but what happens when that wait time becomes unbearable for our clients? A survey by...
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Having trouble keeping your callers on hold? True to any business, peak hours can quickly turn a healthy caller base into a nightmare for the team at the office. When calls start piling up it’s inevitable that patients or customers will wait on the line for a...
You can use “on hold” telephone time for your business’ benefit and create a smart business tool. Considering that incoming calls are the best source of already interested prospects and that seven out of ten callers are usually placed on hold, you want to keep...
Doesn’t it seems like most business owners are really convinced they rarely put callers on hold for a variety of reasons. Here are a couple listed and see if you can relate. We never put callers on hold. Really, so when prospects call, you answer the phone and...
