- Callers stay on the HOLD 25% longer when provided with On Hold Messaging versus “the silent
Treatment” or “background music,” and up to 17% longer than radio. With Cell phones as the major player in what device is used to call, a caller placed on Hold with silence could be confused with a disconnected resulting in displeased or lost prospect – Geoff Lawrence -Ad-Hold.
- Some statistic show that you could spend up to 1 year on hold during your life time.
- Did you know that 30% or more of callers who hang up will not call back.