Why Silence on Hold is a Customer Disservice

Why Silence on Hold is a Customer Disservice

In the bustling world of business telephony, the sweet sound of customer satisfaction often hinges on the moments where silence fills the line. Hold time, that ubiquitous experience for callers, is a make-or-break moment for customer engagement. Yet, the practice of...
Making a Strong Impression with On-Hold Messaging

Making a Strong Impression with On-Hold Messaging

Have you ever called a business and been put on hold, only to be subjected to boring, repetitive elevator music? It’s frustrating, right? Not only does the waiting time feel longer, but it also gives off a negative impression of the company. Fortunately,...
Understanding the Psychology Behind On-Hold Messaging

How On Hold Messaging Can Affect Your Bottom Line

As a business owner, we understand that keeping your customers happy and satisfied is the top priority. While your customers patiently wait on hold, you have an opportunity to engage them with informative on-hold messaging. In this blog post, we’re going to discuss...